Terms & Conditions
Please allow 1 to 2 business days for all transactions to be processed.
Please note that all transactions are processed in British Pound Sterling.
The amount shown in your selected currency may not be the exact amount which will appear on your statement (unless using our PayPal payment facility) This is to the discretion of your bank.
Please note that the amount shown in any other currency besides British Pounds Sterling, is a guide price only.
The amount displayed is calculated according to the daily rate of exchange.
Should there be a difference, it shall be minimal and only ever be to your benefit.
All prices displayed on our website are exclusive for online purchases only.
We will not be able to provide our clients with the online prices when visiting any of our retail stores.
Return & Refund Policy: (Changed Jan 2018)
Merchandise once purchased cannot be returned or exchanged unless any defect in the goods has been notified to us in writing within 7 days of purchase and those defective goods returned to us within 14 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us on 0207-375-3020
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
93 Middlesex Street,
London, E1 7DA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning a damaged or defective item from Overseas (Outside Mainland United Kingdom), please follow the procedure below:
- Please Mark the parcel/items as a Return of Zero Value. Failure to do so will otherwise incur a customs fee which the seller Middlesex Textiles cannot be liable for and thus the parcel will be returned to sender which may come at further cost to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we have been notified of a wish to Return all or a part of an order; and that it has been agreed in principle then Goods must be returned within 14 days of notification in the same condition as they were received. Once your items have been received, you shall be notified. Once the contents have been inspected and passed, a refund shall then be authorised. Please note that funds can take upto 5 working days to show up in your account.
Please Note : If any items/orders are returned to Middlesex Textiles without having followed all the above procedures, then Middlesex Textiles reserve the right to refuse the issue of a refund.
The customer shall be liable to any return costs or customs charges.
Shipping Costs are calculated at checkout
International shipping may involve administrative issues like custom duties or state/provincial taxes that may apply when the purchased items arrive, please note we are not responsible for these charges.
International (Not United Kingdom) Customers: Please note – It is the customers responsibility to check before they purchase to make sure they are aware of their country’s tax laws with regards to possible taxes, fees, customs charges, etc and to ascertain they are within their budget. Middlesex Textiles are not responsible and have no bearing over such charges.
Customer refusal to pay them may result in failure of delivery of your order which Middlesex Textiles would not be responsible to pay or refund. In such a case the customer will be charged the cost of shipping and duty fees.
We do also offer free shipping to certain countries!
USA/CANADA - free shipping applies when you spend over £250 (Approx $300 - Will vary depending on current exchange rates)
UK - free shipping applies when you spend over £100
IRL - free shipping applies when you spend over £200 (Approx €250- Will vary depending on current exchange rates)
Europe - free shipping applies when you spend over £300 (Approx €396- Will vary depending on current exchange rates)
Once a transaction has been successfully processed, delivery times are as follows:
USA/CANADA: 1-4 working days.
UK : 1-3 working days.
IRL : 2-4 working days.
Europe : 3-5 working days.
Rest of World : 4-9 working days.
(Please allow at least 24 hours for your transaction to be processed before shipment. Working days are considered to be Monday–Friday.)
Please note, it is the customers responsibility to provide correct contact and address details when placing an order and to co-operate with the courier/customs authorities accordingly to ensure a successful delivery. Failure to do so can cause delay in delivery or indeed the shipment may be returned back to us which would require another shipment out at the customers expense plus return fees which may be considerable.
Once an item is shipped, the customer is provided with the tracking number for the package. This way the customer can, at his/her convenience, check the location of their package and arrival expectancy.
Packages sent to the U.S.A or Canada are normally sent through Fedex
Packages sent to Europe, Australia are normally sent through Parcelforce
Packages sent to Africa are normally sent through a local shipping agent, please contact us for more info and prices.
Please do not hesitate to contact us should you have any further enquiries.
Tel: +44 207 375 3020
Please bear in mind that photos may differ slightly from actual Item in terms of colour due to the lighting during photo shooting or your monitor's / devices display settings.
We do our best to represent items as they are.