Frequently Ask Questions
1. How Long Will It Take For My Parcel To Arrive?
Standard Shipping Times:
United Kingdom 1 – 3 working days.
The Republic Of Ireland 2 – 4 working days.
Europe 2 – 14 working days.
United States and Canada 1 – 3 working days.
Nigeria takes 6 – 10 working days.
Once you have placed your order, please allow at least 24 hours for your order to be processed before shipment.
(this may be longer on weekends and public holidays).
Orders cannot be cancelled once shipped.
2. How much are the shipping costs?View shipping costs here
Once you have selected the items you like by placing them into your shopping cart, select your country and enter your zip/post code. Press calculate shipping for the actual cost.
International (Not United Kingdom) Customers: Please note – It is the customers responsibility to check before they purchase to make sure they are aware of their country’s tax laws with regards to possible taxes, fees, customs charges, etc and to ascertain they are within their budget. Middlesex Textiles are not responsible and have no bearing over such charges. Customer refusal to pay them may result in failure of delivery of your order which Middlesex Textiles would not be responsible to pay or refund.
3. How much do I have to spend to get free shipping?
When placing your order if it exceeds our minimum amount for your country then you can qualify for free shipping.
For UK you have to spend £100.
For Ireland you have to spend £200 (€240 approx.)
For United States of America / Canada you have to spend £250 (approx. $315 USD / $425 CAD )
For Europe you have to spend £300 (€390 approx.) Some destinations will differ.
For rest of World Shipping calculated at checkout.
4. Are my details safe when ordering online?
Yes our website is 100%safe to use! We are secured by COMODO SSL. Our website is hosted on a secureserver and is PCI compliant. We are also fully verified by PayPal. All orders online are treated with 100% confidentiality. No credit card information isstored, and is not accessible to anyone apart from our accounts department. Please note that we do a full security check when ordering to make sure thatyour order is genuine and authorized by yourself.
5. Can you send me a catalogue?
We do not have a catalogue due to items arriving so frequently. We update our site at leastevery two weeks with new products. We always keep up to date with the Latest Fashion. For this reason you should check our website regularly for the mos tupto date fashion.
6. Do you supply samples?
Unfortunately we are unable to supply samples.
7. What are the measurements of your products?
Our general guidelinesfor measurements are below:
Lace – Length: 5 yards,Width: 48 – 52 inches
Brocades – Length:10 yards, Width: 50 inches
Swiss Voiles – Length:10 yards, Width: 50 inches
Wax Prints – 6 yards, 48 inches width
Head-Ties – 2 yards, 2 yards width
Georges – 5 yards 35 inches width
Please be sure to look at the product description when purchasing your product.
8. What are your opening times?
We are open Monday to Friday from 9:00am to 5:30pm (GMT) Our retail shop is open on Sundays between 9:00am to 4:00pm (GMT). You can order online 24 hours 7 days a week. The sooner you place your order, the sooner it will be processed.
9. Why can I not get through to anyone on the phone?
If you get through to our answering message it is most likely that we are closed. You can leave your FULL name and FULL telephone number and we will get back to you. Alternatively you can email us your enquiry to email@example.com
10. How do I place my order?
Ordering online is simple. All you need to do is select the items which you like and add them to your shopping cart. Once you have done this click on proceed to checkout. This will then allow you to enter your billing and shipping information. Enter all the necessary details and then check out. If you have any problems don’t hesitate to call us and we will be able to guide you to place the order over the phone.
11. What payments do youaccept?
We accept all majorcredit cards:
We also accept PayPal
We do not accept Cheques.
12. How are your prices so competitive?
Because we are one ofthe largest importers and exporters in African Fashion, we are able to offer you the cheapest possible prices. We believe in giving our customers the best value for money possible. We also make sure that our products are of the Highest Quality. This is why we have been here for over 40 years and have a very reputable name.
13. Can I get any further discounts?
All of our prices are already discounted. If you are buying in bulk for an occasion, please fill out our Uniform enquiry and we will send you an email to help you with this. All customers can sign up to our newsletter. We have promotions several times a year, so look out for an email offering you coupon codes which you can use to get discounts on orders you place. If you are a Trader and are buying to sell you can register as a wholesale user.
Did you know that it is also possible to get discounts on selected items by simply registering a Customer Account. By logging into this account you will find many of our collections offering discounts when purchasing a mix of any 6 or more qualifying items.
14. How do I place a wholesale order?
You must first register for a Wholesale Account. This can be done by filling out the short formhere Create Wholesale Account
You may now qualify for a Wholesale purchase in one of two ways.
1. You must purchase aminimum of 12 items to make a wholesale purchase. This may be a mixture of any products displayed on our website. There is no minimum spend if purchasing 12 items.
2. A minimum spend for a wholesale order is £300 GBP (approx. €375 Euro, approx. $440 USD, approx.580$CAD) . There is no minimum number of items required if spending over this value.
If neither of the above conditions are met, you will only be able to checkout as a retail customer without Wholesale special discounts.
You could make substantial savings if you have a Wholesalers Account
Once you have completed this process, you will immediately have access to our wholesale department by logging in. Aswell as having a wholesale account with us, you would also haveto adhere to our wholesale order quantity. Once you have this quantity click onproceed to checkout, this will then allow you to enter your billing and shipping information. Enter all the necessary details and then check out. If you have any problems let us know.
15. Return & Refund Policy: (Changed Jan 2018)
Merchandise once purchased cannot be returned or exchanged unless any defect in the goods has been notified to us in writing within 7 days of purchase and those defective goods returned to us within 14 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasonsnot due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit willautomatically be applied to your credit card or original method of payment,within a certain amount of days.
Late or missing refunds(if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refundis officially posted.
Next contact your bank. There is often some processing time before a refund isposted.
If you’ve done all of this and you still have not received your refund yet,please contact us on 0207-375-3020
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
To return your product, you should mail your product to:
93 Middlesex Street,
London, E1 7DA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costsare non-refundable. If you receive a refund, the cost of return shipping willbe deducted from your refund.
If you are returning a damaged or defective item from Overseas (Outside Mainland United Kingdom), please follow the procedure below:
· Please Mark the parcel/items as a Return of Zero Value. Failure to do so will otherwise incur a customs fee which the seller Middlesex Textiles cannot be liable for and thus the parcel will bereturned to sender which may come at further cost to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £80, you should consider using a trackable shipping service orpurchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we have been notified of a wish to Return all or a part of an order; and that it has been agreed in principle then Goods must be returned within 14 days of notification in the same condition as they were received. Once your items have beenreceived, you shall be notified. Once the contents have been inspected andpassed, a refund shall then be authorised. Please note that funds can take upto 5 working days to show up in your account.
Please Note : If any items/orders are returned to Middlesex Textiles without having followed all the above procedures, thenMiddlesex Textiles reserve the right to refuse the issue of a refund.
The customer shall be liable to any return costs or customs charges.