Frequently Ask Questions
1. How Long Will It TakeFor My Parcel To Arrive?
Standard Shipping Times:
United Kingdom 1 – 3working days.
The Republic Of Ireland 2 – 4 working days.
Europe 2 – 5 working days.
United States and Canada 1 – 3 working days.
Nigeria takes 6 – 10 working days.
Once you have placed your order, please allow at least 24 hours foryour order to be processed before shipment.
(this may be longer on weekends and public holidays).
2. How much are theshipping costs?
Shipping costs to theUSA, Canada, UK & Europe are all now a flat rate! No matter how many itemsyou purchase you will pay the same low price
UK – £8.00
IRL – €19.80 (Approx)
USA/CANADA – $24.75 (Approx)
Europe – €26.40 (Approx)
Rest of World €“ Shipping calculated at checkout.
Other Countries- Once you have selected the items you like by placing them intoyour shopping cart, select your country and enter your zip/post code. Presscalculate shipping for the actual cost.
International (NotUnited Kingdom) Customers: Please note – It is the customers responsibility tocheck before they purchase to make sure they are aware of their country’s taxlaws with regards to possible taxes, fees, customs charges, etc and toascertain they are within their budget. Middlesex Textiles are not responsibleand have no bearing over such charges. Customer refusal to pay them may resultin failure of delivery of your order which Middlesex Textiles would not beresponsible to pay or refund.
3. How much do I have tospend to get free shipping?
When placing your orderif it exceeds our minimum amount for your country then you can get freeshipping.
For UK you have to spend£100.
For Ireland you have to spend £150 (€180 approx.)
For United States of America / Canada you have to spend £200 ($280 approx.)
For Europe you have to spend £300 (€390 approx.)
For rest of World Shipping calculated at checkout.
4. Are my details safewhen ordering online?
Yes our website is 100%safe to use! We are secured by COMODO SSL. Our website is hosted on a secureserver and is PCI compliant. We are also fully verified by PayPal. All ordersonline are treated with 100% confidentiality. No credit card information isstored, and is not accessible to anyone apart from our accounts department.Please note that we do a full security check when ordering to make sure thatyour order is genuine and authorized by yourself.
5. Can you send me acatalogue?
We do not have acatalogue due to items arriving so frequently. We update our site at leastevery two weeks with new products. We always keep up to date with the LatestFashion. For this reason you should check our website regularly for the mostupto date fashion.
6. Do you supplysamples?
Unfortunately we areunable to supply samples.
7. What are themeasurements of your products?
Our general guidelinesfor measurements are below:
Lace – Length: 5 yards,Width: 48 – 52 inches
Brocades – Length:10 yards, Width: 50 inches
Swiss Voiles – Length:10 yards, Width: 50 inches
Wax Prints – 6 yards, 48 inches width
Head-Ties – 2 yards, 2 yards width
Georges – 5 yards 35 inches width
Please be sure to look at the product description when purchasing your product.
8. What are your openingtimes?
We are open Monday toFriday from 9:00am to 5:30pm (GMT) Our retail shop is open on Sundays between9:00am to 4:00pm (GMT). You can order online 24 hours 7 days a week. The sooneryou place your order, the sooner it will be processed.
9. Why can I not getthrough to anyone on the phone?
If you get through toour answering message it is most likely that we are closed. You can leave yourFULL name and FULL telephone number and we will get back to you. Alternativelyyou can email us your enquiry to firstname.lastname@example.org.
10. How do I place myorder?
Ordering online issimple. All you need to do is select the items which you like and add them toyour shopping cart. Once you have done this click on proceed to checkout. Thiswill then allow you to enter your billing and shipping information. Enter all thenecessary details and then check out. If you have any problems don’t hesitateto call us and we will be able to guide you to place the order over the phone.
11. What payments do youaccept?
We accept all majorcredit cards:
We also accept PayPal & Bank Transfers (you will have to send us your order
by e-mail, we can then send you our bank details. Once your payment has clearedwe will
send your order out ASAP).
We do not accept Cheques.
12. How are your pricesso competitive?
Because we are one ofthe largest importers and exporters in African Fashion, we are able to offeryou the cheapest possible prices. We believe in giving our customers the bestvalue for money possible. We also make sure that our products are of theHighest Quality. This is why we have been here for over 40 years and have avery reputable name.
13. Can I get anyfurther discounts?
All of our prices arealready discounted. If you are buying in bulk for an occasion, please fill outour Uniform enquiry and we will send you an email to help you with this. Allcustomers can sign up to our newsletter. We have promotions several times ayear, so look out for an email offering you coupon codes which you can use toget discounts on orders you place. If you are a Trader and are buying to sellyou can register as a wholesale user.
14. How do I place awholesale order?
You must first registerfor a Wholesale Account. This can be done by filling out the short formhere Create Wholesale Account
You may now qualify fora Wholesale purchase in one of two ways.
1. You must purchase aminimum of 10 items to make a wholesale purchase. This may be a mixture of any productsdisplayed on our website. There is no minimum spend if purchasing 10 items.
2. A minimum spend for awholesale order is £300 GBP (approx. €375 Euro, approx. $440 USD, approx.580$CAD) . There is no minimumnumber of items required if spending over this value.
If neither of the aboveconditions are met, you will only be able to checkout as a retail customerwithout Wholesale special discounts.
You could make substantial savings if you have a WholesalersAccount
Once you have completedthis process, you will immediately have access to our wholesale department bylogging in. Aswell as having a wholesale account with us, you would also haveto adhere to our wholesale order quantity. Once you have this quantity click onproceed to checkout, this will then allow you to enter your billing andshipping information. Enter all the necessary details and then check out. Ifyou have any problems let us know.
15. Return & RefundPolicy: (Changed Jan 2018)
Merchandise oncepurchased cannot be returned or exchanged unless any defect in the goods hasbeen notified to us in writing within 7 days of purchase and those defectivegoods returned to us within 14 days.
To be eligible for a return, your item must be unused and in the same conditionthat you received it. It must also be in the original packaging.
To complete your return,we require a receipt or proof of purchase.
Please do not send yourpurchase back to the manufacturer.
There are certainsituations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasonsnot due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notifyyou that we have received your returned item. We will also notify you of theapproval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit willautomatically be applied to your credit card or original method of payment,within a certain amount of days.
Late or missing refunds(if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refundis officially posted.
Next contact your bank. There is often some processing time before a refund isposted.
If you’ve done all of this and you still have not received your refund yet,please contact us on 0207-375-3020
We only replace items if they are defective or damaged. If you need to exchangeit for the same item, send us an email at email@example.com and sendyour item to:
93 Middlesex Street,
London, E1 7DA
To return your product, you should mail your product to:
93 Middlesex Street,
London, E1 7DA
You will be responsiblefor paying for your own shipping costs for returning your item. Shipping costsare non-refundable. If you receive a refund, the cost of return shipping willbe deducted from your refund.
If you are returning andamaged of defective item from Overseas (Outside Mainland United Kingdom),please follow the procedure below:
· Please Mark the parcel/items as a Return of ZeroValue. Failure to do so will otherwise incur a customs fee which theseller Middlesex Textiles cannot be liable for and thus the parcel will bereturned to sender which may come at further cost to you.
Depending on where youlive, the time it may take for your exchanged product to reach you, may vary.
If you are shipping anitem over £80, you should consider using a trackable shipping service orpurchasing shipping insurance. We don’t guarantee that we will receive yourreturned item.
Once we have beennotified of a wish to Return all or a part of an order; and that it has beenagreed in principle then Goods must be returned within 14 days of notificationin the same condition as they were received. Once your items have beenreceived, you shall be notified. Once the contents have been inspected andpassed, a refund shall then be authorised. Please note that funds can take upto5 working days to show up in your account.
Please Note : If any items/orders are returned toMiddlesex Textiles without having followed all the above procedures, thenMiddlesex Textiles reserve the right to refuse the issue of a refund.
The customer shall be liable to any return costs or customs charges.