Terms & Conditions

General

Please allow 1 to 2 business days for all transactions to be processed.
Please note that all transactions are processed in British Pound Sterling.
The amount shown in your selected currency may not be the exact amount which
Will appear on your statement (unless using our PayPal payment facility) This is to the discretion of your bank.
Please note that the amount shown in any other currency besides British Pounds Sterling, is a guide price only.
The amount displayed is calculated according to the daily rate of exchange.
Should there be a difference, it shall be minimal and only ever be to your benefit.
Please note;
All prices displayed on our website are exclusive for online purchases only.
We will not be able to provide our clients with the online prices when visiting any of our retail stores.

Return Policy

We do accept refunds and exchanges however goods must be returned within 14 days of purchase in the same condition as they were received.
Unless an initial mistake was made on our part, the customer will be liable for the cost of the returned parcel.

Shipping Costs

Shipping costs to the USA, Canada, UK & Europe are all now a flat rate! No matter how many items you purchase you will pay the same low price!

USA/CANADA – £15.00 (Approx $24.75)
UK – £8.00
IRL – £15.00 (Approx €19.80)
Europe – £20.00 (Approx €26.40)
Rest of World – Shipping calculated at checkout.

International shipping may involve administrative issues like custom duties or state/provincial taxes that may apply when the purchased items arrive, please note we are not responsible for these charges.

We do also offer free shipping!

USA/CANADA – free shipping applies when you spend over £400 (Approx $660)
UK – free shipping applies when you spend over £200
IRL – free shipping applies when you spend over £300 (Approx €396)
Europe – free shipping applies when you spend over £300 (Approx €396)

Delivery

Once a transaction has been successfully processed, delivery times are as follows:

USA/CANADA: 1-3 working days.
UK : 1-3 working days.
IRL : 2-4 working days.
Europe : 3-5 working days.
Rest of World : 4-9 working days.

(Please allow at least 24 hours for your transaction to be processed. Working days are considered to be Monday–Friday.)

Please note, it is the customers responsibility to provide correct contact and address details when placing an order and to co-operate with the courier/customs authorities accordingly to ensure a successful delivery. Failure to do so can cause delay in delivery or indeed the shipment may be returned back to us which would require another shipment out at the customers expense plus return fees which may be considerable.

Once an item is shipped, the customer is provided with the tracking number for the package. This way the customer can, at his/her convenience, check the location of their package and arrival expectancy.

Packages sent to the U.S.A or Canada are normally sent through Fedex
Packages sent to Europe, Australia are normally sent through Parcelforce
Packages sent to Africa are normally sent through a local shipping agent, please contact us for more info and prices.

Please do not hesitate to contact us should you have any further enquiries.

Email: sales@middlesextextiles.com

Tel: +44 207 375 3020