FAQs

1. How Long Will It Take For My Parcel To Arrive?

Standard Shipping Times:

United Kingdom 1 – 2 working days.
The Republic Of Ireland 2 – 3 working days.
Europe 2 – 5 working days.
United States and Canada 1 – 3 working days.
Nigeria takes 6 – 10 working days.
Please allow 24 hours for your order to be processed.

2. How much are the shipping costs?

Shipping costs to the USA, Canada, UK & Europe are all now a flat rate! No matter how many items you purchase you will pay the same low price

UK – £8.00
IRL – €19.80 (Approx)
USA/CANADA – $24.75 (Approx)
Europe – €26.40 (Approx)
Rest of World €“ Shipping calculated at checkout.
Other Countries- Once you have selected the items you like by placing them into your shopping cart, select your country and enter your zip/post code. Press calculate shipping for the actual cost.

International (Not United Kingdom) Customers: Please note – It is the customers responsibility to check before they purchase to make sure they are aware of their country’s tax laws with regards to possible taxes, fees, customs charges, etc and to ascertain they are within their budget. Middlesex Textiles are not responsible and have no bearing over such charges. Customer refusal to pay them may result in failure of delivery of your order which Middlesex Textiles would not be responsible to pay or refund.

 

3. How much do I have to spend to get free shipping?

When placing your order if it exceeds our minimum amount for your country then you can get free shipping.

For UK you have to spend £300.
For Ireland you have to spend £300 (€396 approx.)
For United States of America / Canada you have to spend £400 ($660 approx.)
For Europe you have to spend £300 (€396 approx.)
For rest of World Shipping calculated at checkout.

4. Are my details safe when ordering online?

Yes our website is 100% safe to use! We are secured by COMODO SSL. Our website is hosted on a secure server and is PCI compliant. We are also fully verified by PayPal. All orders online are treated with 100% confidentiality. No credit card information is stored, and is not accessible to anyone apart from our accounts department. Please note that we do a full security check when ordering to make sure that your order is genuine and authorized by yourself.

5. Can you send me a catalogue?

We do not have a catalogue due to items arriving so frequently. We update our site at least every two weeks with new products. We always keep up to date with the Latest Fashion. For this reason you should check our website regularly for the most upto date fashion.

6. Do you supply samples?

Unfortunately we are unable to supply samples.

7. What are the measurements of your products?

Our general guidelines for measurements are below:

Lace – Length: 5 yards, Width: 48 – 52 inches
Brocades – Length:10 yards, Width: 50 inches
Swiss Voiles – Length:10 yards, Width: 50 inches
Wax Prints – 6 yards, 48 inches width
Head-Ties – 2 yards, 2 yards width
Georges – 5 yards 35 inches width
Please be sure to look at the product description when purchasing your product.

8. What are your opening times?

We are open Monday “ Friday 9:00am “ 5:30pm (GMT) Our retail shop is open on Sundays between 8:30am “ 4:00pm(GMT). You can order online 24 hours 7 days a week. The sooner you place your order, the sooner it will be processed.

9. Why can I not get through to anyone on the phone?

If you get through to our answering message it is most likely that we are closed. You can leave your FULL name and FULL telephone number and we will get back to you. Alternatively you can email us your enquiry to sales@middlesextextiles.com.

10. How do I place my order?

Ordering online is simple. All you need to do is select the items which you like and add them to your shopping cart. Once you have done this click on proceed to checkout. This will then allow you to enter your billing and shipping information. Enter all the necessary details and then check out. If you have any problems dont hesitate to call us and we will be able to guide you to place the order over the phone.

11. What payments do you accept?

We accept all major credit cards:

Visa
Visa Debit
Visa Electron
MasterCard
Maestro UK
Solo UKWe also accept PayPal, Bank Transfers & Cheques. (you will have to send us your order
by e-mail, we can then send you our bank details. Once your payment has cleared we will
send your order out ASAP).

12. How are your prices so competitive?

Because we are one of the largest importers and exporters in African Fashion, we are able to offer you the cheapest possible prices. We believe in giving our customers the best value for money possible. We also make sure that our products are of the Highest Quality. This is why we have been here for over 40 years and have a very reputable name.

13. Can I get any further discounts?

All of our prices are already discounted. If you are buying in bulk for an occasion, please fill out our Uniform enquiry and we will send you an email to help you with this. All customers can sign up to our newsletter. We have promotions several times a year, so look out for an email offering you coupon codes which you can use to get discounts on orders you place. If you are a Trader and are buying to sell you can register as a wholesale user.

14. If I am not happy with my purchase can I return them to you?

If you are not 100% satisfied with your purchase, you can send it back to us for a Full refund, Exchange or Store Credit.  Goods must be returned within 14 days of purchase in the same condition as they were received. Unless an initial mistake was made on our part, the customer will be liable for the cost of returning the product including customs charges.

15. How do I place a wholesale order?

In order to be able to purchase with wholesale prices, you will need to assign yourself a Username and Password (your username will be your email address). You can do this by filling out the registration form. Click on ‘Create wholesale Account’ near the top of the page. Once you have completed this process, you will immediately have access to our wholesale department by logging in. Aswell as having a wholesale account with us, you would also have to adhere to our wholesale order quantity. For any wholesale order you will have to purchace a minimum of 10 items and it has to come up to £300 or more. Once you have this quantity click on proceed to checkout, this will then allow you to enter your billing and shipping information. Enter all the necessary details and then check out. If you have any problems let us know.

16. Can I buy Uniforms?

Yes! We can provide large quantities of any single color in any design displayed on our website. Please contact us via email at sales@middlesextextiles.com to give us an idea of what you require. We will then email or contact you with more information and prices.